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mjili FAQ — Answers for Filipino Players Philippines

Got a question about your mjili account, deposits via GCash or Maya, bonus terms, or how a game works? You're in the right place. Browse by category or search below — most answers take under a minute to find.

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Account

Go to the Register page and complete the three-step form — account details (username, email, password), personal information (name, date of birth, mobile number, province), and a final review. Verify your email address by clicking the link sent to your inbox, and your mjili account is active. The whole process takes under two minutes on a phone or desktop.

No. Each person may register only one account at mjili. Duplicate accounts — even with different email addresses or mobile numbers — violate our Terms and Conditions. If multiple accounts are detected, all associated accounts may be suspended and any balances voided. If you have forgotten your login credentials, use the account recovery options on the Login page rather than creating a new account.

Any valid Philippine government-issued photo ID is accepted: PhilSys National ID, passport, driver's license, SSS ID, UMID, PRC ID, or voter's ID. You will be asked to submit a clear photo of the front and back. The name on your ID must match the name registered on your mjili account. KYC review typically completes within a few hours and is required before your first withdrawal.

Contact the mjili support team directly for changes to core account credentials like email address or mobile number. These fields cannot be self-edited from the account settings dashboard because they are tied to security and identity verification. Have your registered ID and KYC documents ready when you reach out — the team will verify your identity before making any changes.

Use the "Forgot password?" link on the Login page. Enter your registered email address and a reset link will arrive within a few minutes — check your spam folder if it's not in your inbox. The link is valid for 30 minutes. If you've also lost access to your registered email, contact the mjili support team with your KYC documents to verify your identity manually.
Deposits

Log in to your mjili account and go to the Cashier section. Select GCash as your payment method, enter the amount in Philippine Peso (minimum ₱100), and follow the prompt to authenticate via the GCash app on your phone. Once authorised, the funds appear in your mjili balance within seconds. Make sure the mobile number linked to your GCash account is the same one registered on mjili to avoid any verification delays.

The minimum deposit at mjili is ₱100 for most payment methods, including GCash and Maya. Some bank transfer methods via InstaPay or PESONet may have slightly higher minimums depending on the sending bank's own limits. All amounts are in Philippine Peso — there are no currency conversion fees for Filipino players.

mjili supports the following Philippine payment methods: GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay bank transfer, PESONet, and Visa/Mastercard debit or credit cards via BDO, BPI, UnionBank, and other major Philippine banks. All transactions are in Philippine Peso. mjili does not extend credit — you can only deposit funds you already have available.

GCash and Maya deposits are credited to your mjili account within seconds in almost all cases. InstaPay transfers typically arrive within 30 minutes to 2 hours depending on your bank. PESONet transfers may take up to one business day. If a deposit has not appeared after the expected time, check your transaction history in both your payment app and your mjili Cashier — then contact support with the reference number if needed.

mjili does not charge a fee on its end for deposits. However, your payment provider or bank may apply their own transaction fees depending on the method used — for example, some banks charge a small fee for InstaPay transfers. Check with your payment app or bank for their fee schedule. GCash and Maya deposits to mjili are typically free of sender-side fees.
Withdrawals

Log in and go to the Cashier section. Select Withdraw, choose your preferred method (GCash, Maya, or your bank account via InstaPay), enter the amount in Philippine Peso, and confirm. Your first withdrawal requires completed KYC identity verification. Once KYC is approved, subsequent withdrawals process from the same verified details without repeating the document submission.

GCash and Maya withdrawals are typically processed within 15 minutes to 2 hours once approved. Bank transfers via InstaPay usually complete within the same day. PESONet transfers may take up to one business day. Processing times may be slightly longer during weekends or Philippine public holidays. If your withdrawal has not arrived within the expected window, contact mjili support with the transaction reference number.

The minimum withdrawal amount at mjili is ₱200 for most methods. Only real-money cash balance — funds you deposited yourself, plus winnings — can be withdrawn. Bonus balance that has not yet met wagering requirements cannot be withdrawn until those requirements are completed.

Common reasons for a pending withdrawal include: KYC verification not yet completed, bonus wagering requirements not yet met on the balance being withdrawn, a mismatch between your registered name and your payment account name, or a scheduled maintenance window. If your withdrawal has been pending longer than expected, log in and check the Cashier history for status details, then contact support if the issue isn't immediately clear.
Bonuses & Promotions

The welcome bonus is automatically credited to new mjili members who complete registration and make their qualifying first deposit. The bonus amount and any deposit match percentage are shown on the Promotions page. Check the current offer details before depositing — minimum deposit amounts and eligible payment methods may apply. The bonus will appear in your account balance section once the deposit is confirmed.

Wagering requirements specify how many times the bonus amount must be bet before it can be withdrawn as cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games like roulette and poker may contribute less. Full details are always listed in the specific bonus terms on the Promotions page.

Yes. All mjili bonuses have an expiry date — this is clearly stated in the bonus terms at the time of the offer. If the wagering requirements are not met within the stated time period, the bonus and any winnings generated from it are forfeited. Check the Promotions page and your account notifications regularly to keep track of active bonuses and their deadlines.

No — bonus funds must meet their wagering requirements before they can be withdrawn. You can always withdraw your own deposited real-money cash balance (minus any amounts in active play) regardless of bonus status. Trying to withdraw before clearing wagering requirements will result in the bonus portion being forfeited. If you do not want a bonus and would prefer to keep things straightforward, contact support before your first deposit to opt out of welcome bonus crediting.
Games & Betting

mjili offers a full range of games and sports for Filipino players: Slots, Roulette (including live dealer), Poker (ring games and tournaments), Basketball Betting (PBA and NBA), Boxing Betting (Filipino and international bouts), and Esports Betting (Mobile Legends, Dota 2, Valorant, and more). New games and markets are added regularly — check the game lobby after logging in for the current selection.

Yes. The mjili Basketball Betting section covers PBA Philippine Cup, Commissioner's Cup, and Governors' Cup games during active seasons, alongside NBA regular season, playoffs, and Finals. Bet types include match winner, point spread, over/under totals, and in-play live betting during games. Odds are updated in real time.

Yes. mjili's live dealer section includes live roulette, live baccarat, and live blackjack tables hosted by real dealers streamed in HD. Tables run 24/7 with multiple bet limit options to suit different bankroll sizes. Minimum bets in Philippine Peso mean you can join a live table from ₱100 on most offerings.

mjili's casino games use Random Number Generator (RNG) technology from licensed third-party game providers. RNG outputs are independently tested by certification bodies to confirm they produce statistically fair results. The RTP (Return to Player) percentage for each slot title is available in the game's information panel within the mjili game lobby.
Account Security

All mjili connections are protected with SSL/TLS encryption. Passwords are stored as irreversible hashes — even mjili staff cannot see your password in plain text. Payment transactions are processed through certified payment gateways with their own security layers. Personal data is handled in accordance with the mjili Privacy Policy and applicable Philippine data protection laws.

Change your password immediately from the account settings page and contact mjili support right away. Do not wait — if you believe unauthorised access has occurred, report it as soon as possible so the team can review activity, flag any suspicious transactions, and help secure your account. Use a strong, unique password that you do not use on any other website.

Never. mjili staff will not ask for your password through any channel — not email, not live chat, not SMS, not social media. If anyone claiming to be from mjili asks for your password or payment details, that is a phishing scam. Report it to the official mjili support team immediately and do not provide any information to the third party.
Responsible Gaming

Log in to your mjili account and navigate to Account Settings → Responsible Gaming. Select Deposit Limit, choose daily, weekly, or monthly, enter the maximum amount in Philippine Peso, and confirm. Reductions take effect immediately. Increases require a 24-hour review period to protect against impulsive decisions made during a gaming session.

Self-exclusion is the strongest responsible gaming tool available at mjili — it closes your account and blocks re-registration for a defined minimum period. It is available from Account Settings → Responsible Gaming → Self-Exclusion. Once activated, it cannot be reversed during the exclusion period. Your remaining real-money cash balance can be withdrawn before closure. For full details, visit the Responsible Gaming page.

First, use the responsible gaming tools in your mjili account — set a deposit limit or activate a cool-off period right now from account settings. These take effect immediately. If you feel the problem is more serious, self-exclusion is available and cannot be undone during the exclusion period. For professional support, the Philippine mental health hotline 1553 is available 24/7. More information and a self-assessment checklist are available on the Responsible Gaming page.

Still Need Help?

Didn't find what you were looking for? The mjili support team is available 24/7 — reach out and get a real answer fast.

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About This FAQ

Why mjili Built a Thorough FAQ for Filipino Players

When Filipino players have questions about mjili, we want the answers to be easy to find — not buried in a PDF or locked behind a support ticket. This FAQ covers the most common questions that real mjili members have raised about their accounts, deposits via GCash and Maya, withdrawals in Philippine Peso, bonus terms, game rules, security, and responsible gaming tools.

The questions here are written in plain, straightforward English that reflects how Filipino players actually talk about online gaming platforms. No legal jargon, no vague non-answers. If the question is asked regularly, it belongs here with a direct answer.

The FAQ is updated regularly as mjili adds new features, payment methods, or changes to existing policies. The most reliable source for current bonus terms is always the Promotions page. For anything not covered here, the mjili support team is available around the clock — just email support@mjili.app.

Note for new players: If you haven't registered yet, the quickest way to answer most of your questions is to simply create a free mjili account and explore the platform. You can browse the game lobby and cashier options before depositing anything.

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Quick Reference

Six Things Every mjili Player in the Philippines Should Know

Not everything needs a full FAQ answer. Here are six key facts about playing at mjili that come up often enough to deserve their own spotlight.

GCash Deposits Clear in Seconds

No waiting around. GCash and Maya deposits at mjili hit your account balance almost instantly — the fastest way to top up and get back to playing in Philippine Peso.

18+ is a Hard Rule

There are no exceptions to the age requirement at mjili. Age is verified during registration and again during KYC. Under-18 accounts are not permitted under any circumstances.

KYC Before First Withdrawal

You can deposit and play without completing KYC, but your first withdrawal requires a verified Philippine government ID. Getting it done early means your first cashout processes without any hold-up.

Always Read the Bonus Terms

Bonus offers at mjili have wagering requirements, expiry dates, and minimum odds conditions. Read them before you deposit — it saves frustration later. Full terms are always on the Promotions page.

No App Download Needed

mjili works fully in your mobile browser — no app required. Open Chrome or Safari on your phone, go to mjili.app, and add it to your home screen for one-tap access that feels native.

Set Your Limits First

Before your first deposit, set a daily or weekly deposit limit in Account Settings → Responsible Gaming. It takes thirty seconds and keeps your gaming budget on autopilot — no willpower required mid-session.

Got Your Answer?

Ready to Play at mjili? Laro Na, Kabayan!

Now that you know the answers, it's time to get into the action. Register free at mjili, deposit via GCash or Maya from ₱100, and enjoy sports betting, slots, poker, and more — all in Philippine Peso. Already have an account? Just log back in.

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18+ only · Play Responsibly · Terms Apply