mjili Privacy Policy — How We Protect Your Personal Data
At mjili, protecting your personal information is not an afterthought — it is built into how we operate. This Privacy Policy explains what data we collect when you use our platform, why we collect it, how it is stored and protected, and the rights you have over your own information as a player in the Philippines.
Six Core Commitments mjili Makes About Your Data
These highlights summarise how mjili treats your personal information. The full policy below covers every detail — we encourage you to read it completely.
Encrypted Data Storage
Personal and financial data at mjili is stored using industry-standard encryption. Payment details are processed through compliant, encrypted channels and are never stored in plaintext on our servers.
No Selling Your Data
mjili does not sell your personal information to third parties. Data is only shared with service providers that help us operate the platform, and only under strict confidentiality agreements.
You Control Your Information
You have the right to access, correct, and request deletion of your personal data held by mjili. These rights can be exercised through your account settings or by contacting our support team.
Marketing You Can Opt Out Of
Promotional emails and notifications from mjili are optional. You can manage your marketing preferences from your account dashboard or by following the unsubscribe link in any communication we send.
Limited Data Retention
mjili keeps your personal data only as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, or resolve disputes. Data no longer needed is securely deleted.
Philippines-Aware Compliance
mjili's data practices are designed with the Republic Act 10173 (Data Privacy Act of the Philippines) in mind. We take the obligations that apply to Filipino player data seriously.
mjili Privacy Posture
Why Privacy Matters at mjili
When you register an account at mjili, deposit Philippine Peso through GCash or Maya, place a bet on a PBA game, or contact customer support, you are sharing personal information with us. That information is valuable, and it is ours to protect on your behalf — not exploit.
A lot of players in the Philippines understandably have concerns about how online platforms handle personal data. Stories of data leaks, unsolicited marketing, and opaque data-sharing arrangements are not uncommon across the industry. mjili's position is that those practices damage the trust that is essential for a long-term relationship between a platform and its players.
This Privacy Policy is written to be genuinely readable. It explains in clear terms what data mjili collects, why each type of data is collected, how long it is kept, who may see it, and what you can do if you want to change, access, or delete your information. It covers your rights as a data subject under Republic Act 10173 — the Data Privacy Act of the Philippines — and how to exercise those rights through your mjili account.
If anything in this Policy is unclear, or if you have a specific question about how your data is handled, please contact the mjili support team. We would rather answer your questions directly than have you feel uncertain about your privacy when using the platform.
Scope: This Policy applies to all personal data collected by mjili when you access our website, register an account, make transactions, participate in games or sports betting, use promotions, or communicate with our team. It does not apply to third-party websites that may be linked from our platform — though mjili does not include external links as a general practice.
1. Data We Collect
mjili collects personal data from you in several ways — directly when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Below is a breakdown of the categories of data we collect and what is included in each.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Registration form; KYC verification |
| Contact Data | Email address, mobile number | Registration form; account updates |
| Financial Data | GCash number, Maya account, bank account details, card last four digits | Cashier during deposit or withdrawal |
| Transaction Data | Deposit and withdrawal amounts, dates, methods, and references | Payment processing system |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic collection via platform logs |
| Betting and Gaming Data | Bets placed, games played, stakes, outcomes, session history | Platform activity recording |
| Communications Data | Support chat logs, email correspondence, dispute submissions | Customer support interactions |
| Preferences Data | Responsible gaming settings, marketing preferences, language selection | Account settings; user actions |
mjili does not collect sensitive personal data such as racial origin, religious beliefs, or health information unless directly relevant to a responsible gaming assessment requested by you.
2. How mjili Uses Your Data
Every piece of data mjili collects has a specific purpose. We do not collect data we do not need, and we do not use data for purposes that were not disclosed at collection. The primary uses of your personal data are:
- Account management: Creating and maintaining your mjili account, processing identity verification, and keeping your account details accurate and up to date.
- Transaction processing: Receiving deposits, processing withdrawals to your GCash, Maya, or bank account, and maintaining accurate financial records in Philippine Peso.
- Platform delivery: Providing access to sports betting, casino games, poker, and all other features of the mjili platform in a functional, reliable way.
- Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, bonus abuse, money laundering, and other prohibited activities as defined in the Terms and Conditions.
- Responsible gaming: Monitoring activity patterns to identify potential problem gambling behaviours and reaching out proactively where intervention tools may be helpful.
- Legal compliance: Fulfilling obligations under applicable Philippine law, including the Data Privacy Act, anti-money laundering regulations, and any other regulatory requirements that apply to the mjili platform.
- Customer support: Responding to your queries, resolving disputes, and improving the quality of support interactions based on historical communications data.
- Marketing (with consent): Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. Marketing messages can be turned off at any time.
- Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation, and develop new features that serve Filipino players better.
3. Legal Basis for Processing
mjili processes your personal data based on the following legal grounds, consistent with Republic Act 10173 (Data Privacy Act of the Philippines) and other applicable data protection standards:
- Contract performance: Processing that is necessary to deliver the services you registered for — account access, payments, betting, and support — is done on the basis of our contractual relationship with you.
- Legal obligation: Certain data processing is required by law, including KYC identity verification, transaction record-keeping for anti-money laundering compliance, and reporting obligations.
- Legitimate interests: Fraud detection, security monitoring, and platform improvement activities are carried out on the basis of mjili's legitimate interest in operating a safe and reliable service for all players.
- Consent: Marketing communications are sent only where you have given explicit consent. You may withdraw consent at any time without affecting any other aspect of your account.
4. Data Sharing and Third Parties
mjili does not sell your personal data. We share data only in the circumstances described below, and only to the minimum extent necessary for each purpose.
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay partners, and card processors receive only the transaction data required to process your deposit or withdrawal. They do not receive your full betting history or account communications.
- Identity verification providers: During KYC, your identity documents may be reviewed by a compliant third-party verification service. These providers are bound by confidentiality and data protection obligations.
- IT and infrastructure providers: Hosting, security, and analytics services that support the mjili platform may process data on our behalf. All such providers are subject to data processing agreements with terms consistent with this Policy.
- Regulators and law enforcement: mjili will disclose personal data to relevant Philippine authorities where required by law, court order, or to fulfil anti-money laundering reporting obligations. We will notify you of such disclosure where legally permitted to do so.
- Business transfers: In the unlikely event of a merger, acquisition, or sale of the mjili business, your personal data may be transferred to the acquiring entity. You will be notified of any such change and the new entity will be bound by equivalent privacy obligations.
International transfers: Some service providers used by mjili may process data outside the Philippines. Where this occurs, mjili ensures that appropriate safeguards are in place — including contractual protections equivalent to those under Republic Act 10173 — before any data transfer takes place.
5. Payment Data and Financial Security
Payment data receives the highest level of protection at mjili. We handle financial information specifically to process your transactions in Philippine Peso and to comply with anti-money laundering requirements — not for any other commercial purpose.
When you deposit via GCash, Maya, or any other supported method, the transaction is processed through a compliant payment gateway. mjili does not store full card numbers, CVV codes, or GCash/Maya login credentials on its servers. Card payments use 3D Secure authentication, and e-wallet transactions are handled through official API integrations with the relevant Philippine payment providers.
Transaction history within your mjili account — showing deposit and withdrawal amounts, dates, and methods — is visible to you in the cashier section and is retained for legal compliance purposes including anti-money laundering record-keeping requirements that apply to Philippine gaming platforms.
7. Data Retention
mjili retains your personal data for as long as your account is active and for a defined period after closure, as required by applicable law. The general retention periods are:
- Account and identity data: Retained for the lifetime of the account plus five years following account closure, in compliance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of five years following the transaction date, as required for financial compliance and dispute resolution purposes.
- Communications data: Customer support interactions are retained for three years from the date of the communication, to support dispute resolution and service quality review.
- Technical and analytics data: Anonymised session data is aggregated and de-identified within 12 months. IP address logs are retained for up to 12 months for security purposes.
- Marketing consent records: Records of your consent or opt-out preferences are retained until you close your account and for three years thereafter, to demonstrate compliance with consent requirements.
When retention periods expire, data is securely deleted or irreversibly anonymised. You may request early deletion of certain data categories — see Section 9 on your rights for more information on what can and cannot be deleted ahead of schedule.
8. Security Measures
mjili implements technical and organisational security measures appropriate to the risk level of the data we process. These include:
- Encryption of personal and financial data at rest and in transit using current industry standards
- Access controls that limit which staff members can view player data, based on role and necessity
- Regular security assessments and penetration testing of platform infrastructure
- Secure authentication for staff systems, including multi-factor authentication requirements
- Monitoring for unusual access patterns and automated alerts for suspicious activity on player accounts
In the event of a data breach that is likely to affect your rights and freedoms, mjili will notify you without undue delay as required by Republic Act 10173. The notification will describe the nature of the breach, the data affected, the likely consequences, and the measures mjili has taken or intends to take.
Your role in security: The security of your mjili account also depends on you. Use a strong password, do not share your login credentials, and log out from shared devices after each session. If you suspect your account has been accessed without your authorisation, contact mjili support immediately.
9. Your Data Rights
As a data subject under Republic Act 10173, you have specific rights over the personal information mjili holds about you. These rights are available to you at any time by contacting the mjili support team or using the relevant account settings.
Right to Access
Request a copy of the personal data mjili holds about you, including what categories of data are held and for what purpose.
Right to Correction
Ask mjili to correct any inaccurate or incomplete personal information in your account. Some changes require supporting documentation.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Right to Object
Object to processing based on legitimate interests, including marketing. Objection to marketing will result in immediate opt-out.
Right to Portability
Receive a structured, machine-readable copy of data you have provided to mjili, where technically feasible and legally permissible.
Right to Restriction
Request that mjili restricts processing of your data — for example, while a correction or erasure request is being reviewed.
To exercise any of these rights, contact the mjili support team with your account details and a clear description of your request. mjili will respond within 30 days. Some requests may require identity verification before processing.
10. Minors and Under-18 Protection
The mjili platform is strictly for adults aged 18 and above. mjili does not knowingly collect personal data from individuals under the age of 18. Age verification is part of the registration process and may be repeated during KYC review.
If mjili discovers or is notified that a minor has registered an account and provided personal data, that account will be closed immediately, any funds returned where possible, and the personal data associated with the account deleted or anonymised, except where retention is required by law for anti-fraud or reporting purposes.
If you are a parent or guardian and believe your child has registered at mjili, please contact our support team immediately. We take these reports seriously and will act promptly.
11. Changes to This Privacy Policy
mjili reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, changes in applicable law, or feedback from players about the clarity of this document. When material changes are made, registered players will be notified via the email address on file.
The updated Policy will be published on this page with a revised effective date shown at the top. Your continued use of the mjili platform after the effective date of any update constitutes your acknowledgement of the revised Policy. If you disagree with any changes, you should close your account before the changes take effect.
12. Contact Us About Privacy
If you have a question about this Privacy Policy, a request to exercise your data rights, or a concern about how mjili has handled your personal information, please reach out through the support channels available in your account dashboard. Our team is available to assist and will direct data-related requests to the appropriate person.
For general privacy questions or feedback about this Policy, you can also email support@mjili.app. Please include "Privacy" in your subject line so we can route your message correctly.
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