mjili Terms and Conditions — Know the Rules Before You Play

In these Terms and Conditions, the following words carry the meanings shown below unless the context clearly requires otherwise. Understanding these definitions will help you follow the rest of this document more easily.

To register and maintain an account with mjili, you must meet the following eligibility requirements at all times. These are non-negotiable and apply from the moment you create an account through to any point at which your account remains active.

• You must be at least 18 years of age at the time of registration. mjili does not knowingly allow minors to create accounts, deposit funds, or participate in any games or betting markets.
• You must be legally permitted to participate in online gambling under the laws applicable in your location. It is your sole responsibility to verify that online gaming is lawful where you reside.
• You must be a natural person acting in your own name. Accounts registered on behalf of another person, or by a legal entity, are not permitted.
• You must not be a current employee, director, or close associate of mjili, or an immediate family member of such a person.
• You must not be under a self-exclusion or cooling-off order applied through your mjili account or any equivalent restriction issued by a relevant authority.
• You must provide accurate, truthful, and up-to-date information when registering and during any KYC process. Providing false details is grounds for immediate account closure.

Each player may hold exactly one account on the mjili platform. Opening multiple accounts — whether using the same or different personal details — is strictly prohibited and constitutes a breach of these Terms.

You are fully responsible for all activity carried out under your account, whether by you or, if you have disclosed your credentials to another person, by that person. mjili is not liable for losses arising from unauthorised access that occurs due to negligence on your part, including sharing passwords, using unprotected devices, or failing to log out of shared devices.

You must notify mjili immediately if you become aware or suspect that your account credentials have been compromised. mjili may ask you to change your password or temporarily suspend account access while an investigation is carried out.

Your account name, registered email address, and date of birth cannot be changed after registration without completing the identity verification process. mjili reserves the right to request documentary evidence of any personal detail supplied during or after registration.

mjili reserves the right to close or suspend any account — with or without prior notice — where there is a reasonable suspicion of a Terms violation, fraudulent behaviour, or a risk to the integrity of the platform.

All deposits made to your mjili account must be funded from a payment method that is registered in your own name. Third-party deposits — that is, funds transferred from an account belonging to another person — are not accepted and will be returned where reasonably possible. Associated accounts may be suspended pending investigation.

mjili accepts deposits via Philippine Peso payment methods including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online, BPI Online, UnionBank, Visa, and Mastercard. The available methods, minimum deposit amounts, and processing times for each method are displayed in the cashier section of your account and may vary or change without prior notice.

Deposits are credited to your mjili balance as soon as the transaction is confirmed by the relevant payment provider. If a deposit does not appear within the expected time, contact mjili support with your transaction reference number.

Minimum and maximum deposit limits may apply per method per transaction and per day. Please review the current cashier limits within your mjili account before transacting.

You may request a withdrawal of your real-money cash balance at any time, subject to the following conditions. Bonus balance cannot be withdrawn until the applicable wagering requirement has been met in full within the validity period of the relevant promotion.

• KYC verification must be completed before mjili processes any withdrawal request. Valid government-issued ID and proof of payment method may be required.
• Withdrawals are processed to the same payment method used for the original deposit wherever possible. Where that is not feasible, mjili may request an alternative method in your name.
• GCash and Maya withdrawals typically process within one hour during standard operating periods. Bank transfer withdrawals may take longer depending on the receiving institution's processing schedule.
• mjili reserves the right to carry out additional checks on any withdrawal request. This may delay processing but is done to protect all parties. Players will be informed if additional documentation is needed.
• Where a deposit has not been subjected to reasonable wagering activity before a withdrawal is requested, mjili may apply a transaction fee or decline the withdrawal pending review. This measure protects against payment processing abuse.

All bets and game rounds placed on the mjili platform are final once confirmed. A bet cannot be cancelled, amended, or reversed after it has been accepted by the system. It is your responsibility to check all bet details — selection, stake, odds or game configuration — before confirming.

In sports betting, mjili reserves the right to void any bet where an obvious pricing error has occurred, where a match has been identified as the subject of irregular betting patterns suggesting manipulation, or where the integrity of the event is reasonably in doubt. Affected bets will be refunded to the player's cash balance.

mjili's decision on the settlement of bets is final, subject to the dispute resolution process described in Section 13. The outcome of all casino games is determined by certified random number generation systems. mjili does not manipulate game outcomes.

All mjili promotions are subject to these general Terms and Conditions as well as any specific terms attached to the individual offer. In the event of a conflict between the general Terms and offer-specific terms, the offer-specific terms will take precedence for that particular promotion.

• Bonus offers at mjili are available to eligible members who have opted in to the specific promotion before making a qualifying deposit or completing the qualifying action described in the offer.
• Bonus balance is separate from real-money cash balance. Real-money funds are always used first when placing bets. Bonus balance is used only after real-money balance reaches zero.
• Each offer specifies a wagering requirement multiplier, eligible games, maximum bet size during active bonus play, and validity period. Placing a bet above the specified maximum during active bonus play may result in the bonus being voided.
• Bonuses are non-transferable and cannot be exchanged for cash unless wagering requirements have been fully met within the validity period.
• mjili reserves the right to modify, suspend, or withdraw any promotion at any time, subject to any entitlements already accrued by players who have opted in and begun wagering activity.
• Bonus abuse — including but not limited to creating multiple accounts to claim welcome offers, using bots, placing low-risk combinations to artificially fulfil wagering requirements, or any other behaviour designed to exploit mjili promotions — will result in the forfeiture of all bonus-related winnings and may lead to account closure.

mjili is committed to promoting responsible gaming practices among all players. The platform provides tools that allow you to manage your gambling activity, and mjili encourages all members to use these tools proactively rather than waiting until a problem develops.

Available responsible gaming tools at mjili include deposit limits, loss limits, weekly session time limits, cooling-off periods, and self-exclusion. These can be activated from your account settings at any time. Certain restrictions, once set, may have a cooling-off period before they can be reduced or removed — this is intentional and designed to protect you.

If you believe you may have a gambling problem, or if someone close to you is concerned about your gambling behaviour, mjili encourages you to self-exclude and seek support. Full details of how to activate self-exclusion and information on support organisations are available on the mjili Responsible Gaming page.

The following actions are strictly prohibited on the mjili platform. Engaging in any of these activities may result in account suspension, termination, forfeiture of balances, and referral to relevant authorities where legally required.

• Registering more than one account, or registering with false or misleading personal information.
• Using software, bots, scripts, or any automated mechanism to interact with the mjili platform in a way that gives an unfair advantage over other players or the platform.
• Colluding with other players in poker games or any game where shared information or coordinated action provides an advantage against other participants.
• Attempting to launder money or use the mjili platform to process funds derived from illegal activity. mjili is obligated to report suspicious transactions to relevant authorities.
• Exploiting technical errors or vulnerabilities in the platform, including software bugs, and retaining winnings obtained through such exploits.
• Using payment methods that do not belong to you, including unauthorised use of another person's GCash, bank account, or payment card.
• Engaging in bonus abuse, including but not limited to creating multiple accounts, using third-party tools to track and exploit promotional terms, or co-ordinating with other players to systematically extract value from promotions.

All content on the mjili platform — including but not limited to the website design, graphics, text, game interfaces, software, trademarks, logos, and promotional materials — is owned by or licensed to mjili. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any mjili content without express written permission. Scraping data, reverse-engineering platform elements, or systematically downloading content is prohibited.

mjili provides the platform on an "as available" basis. While we work to maintain reliable uptime, we cannot guarantee that the platform will be available at all times or free from technical errors. mjili is not liable for losses arising from temporary unavailability, technical failures outside our reasonable control, or third-party payment processing delays.

In no event will mjili's aggregate liability to any player exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim, except where liability cannot be limited by applicable law.

mjili is not liable for any indirect, consequential, or incidental losses including lost profits, emotional distress, or economic disadvantage arising from use of the platform or reliance on information displayed on it.

You may close your mjili account at any time by contacting customer support. Prior to closure, any remaining real-money cash balance above the minimum withdrawal threshold will be processed to your registered payment method, provided KYC verification is complete. Bonus balance is forfeited on account closure unless wagering requirements have been met.

mjili reserves the right to suspend or close any account where there is a reasonable suspicion of a Terms violation, where an investigation is ongoing, where required by law, or where continued operation of the account poses a risk to the platform or other players. Where an account is closed for a confirmed Terms violation, any balance — including previously deposited funds used in connection with the violation — may be forfeited.

If you have a dispute with a bet settlement, a transaction, a promotion outcome, or any other aspect of your mjili account, please follow this process:

• Contact Support First: Raise the issue with mjili customer support, providing your account details and a clear description of the dispute. Include any relevant bet IDs, transaction references, or screenshots.
• Escalation: If you are not satisfied with the initial response, you may request escalation to the mjili Compliance team. A written response will be provided within a reasonable time frame.
• Final Resolution: mjili's decision following the internal review process is final and binding, except where an applicable legal standard requires otherwise. No external litigation will be entered into unless all internal processes have been exhausted.

Disputes regarding bet settlements must be raised within 30 days of the event settlement date. Disputes raised after this window may not be investigated.

mjili reserves the right to update or amend these Terms and Conditions at any time. Material changes will be communicated to registered players via the contact email on file. The updated Terms will also be published on this page with a revised effective date.

Your continued use of the mjili platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with any change, you should close your account before the changes take effect.

It is your responsibility to review this page periodically to remain informed of any changes. mjili recommends bookmarking this page for easy reference.